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Want to work smarter, operate more efficiently and ultimately drive customer experience in your organisation? Customer Contact Expo has the answers, including:

  • Masterclasses: How AI will shape the contact centre
  • Live science: Real-time neuromarketing experiments
  • New tools: Meet 100s of contact centre innovators
  • Networking: Join over 5,000 contact centre and customer services professionals

What's unmissable at CCE?

Meet our killer keynotes

Meet our killer keynotes

Customer Experience’s game-changers reveal their visions for the future...

  • AO.com’s John Roberts’ secrets to customer-centric success
  • Microsoft’s Dave Coplin talks about tech’s human impact
  • Ritesh Patel reveals the secrets of pharma’s customer experience transformation
  • Ralph Echemendia, 'The Ethical Hacker' talks about protecting your customer data and customer confidence

Find clever people who can help you

Find tools that’ll transform your CX

Find tools that’ll transform your CX

Talk to 100+ of the biggest innovators in contact centre and customer service and find tools that’ll make you and your teams more effective.

  • Workforce Management
  • Social media monitoring
  • Database management
  • Speech Analytics


Find the next technology for your business 

Contact Centre leaders share their success stories

  • BT let you into the secrets of achieving seamless and sustainable channel shift. 
  • Lloyds Banking Group share the story of deploying a natural speech solution.
  • The Top 50 team share the importance of knowledgable staff in driving customer experience.

View the full programme

Guarantee your place in a session at Customer Contact Expo

Guarantee your place in a session at Customer Contact Expo

Is there a keynote or conference session you’re dying to be at? To help those who want to guarantee they get to the sessions they want, we are providing Priority Access passes.

Guarantee your place

Four things you'll get from CCE 2016

  • Meet technology innovators changing customer experience.
  • Find new tools to support your Contact Centre team.
  • Make connections to boost your career
  • Learn from the successes and failure of contact centre leaders.

More reasons to be at CCE this year

Themes covered at Customer Contact Expo include...

Customer analytics event
call centre management event
call centre technology event
crm event
customer experience event
customer data event
customer service event
Workforce Management
  • If you want to engage with relevant customer businesses then CCExpo is the event for you!
    Cathy McAuley
    DXI, an 8x8 company
  • The customer contact expo was a unique and beneficial experience for us. We're looking forward to next year.
    Raphaelle March
    Behavioural Designer at Cowry Consulting
  • Proud to support Customer Contact Expo. Very valuable customer engagement and networking.
    Morgan Hallahan
    Global Contact Centre Business Development Manager at Cisco
  • Across just two days, we can make new contacts, than it would take us normally months to make
    Richard Craven
    Solution Sales Manager at Kodak Alaris

Main Sponsor of Customer Series Live

Sponsors & Event Partners

Co-Located With

  •     eCommerce Expo
  •     TFM