Headline Partner

Interactive Intelligence

  • Find the technology and skills to drive customer experience in your contact centre

    Find the technology and skills to drive customer experience in your contact centre

  •  Re-imagine the future of technology with Dave Coplin, Chief Envisioning Officer, Microsoft UK

    Re-imagine the future of technology with Dave Coplin, Chief Envisioning Officer, Microsoft UK

  • Hear from, Ritesh Patel, EVP and CDO, Ogilvy CommonHealth Worldwide

    Hear from, Ritesh Patel, EVP and CDO, Ogilvy CommonHealth Worldwide

THE ONLY EVENT IN EUROPE WHICH CONNECTS

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Drive customer experience in your contact centre

Customer Contact Expo is a must attend exhibition and conference for any individual or organisation within the contact centre and customer management industry who is looking to work smarter, operate more efficiently and ultimately drive customer experience in their organisation. 

What's unmissable at CCE?

Inspirational speakers

Inspirational speakers

Drive contact centre performance now and prepare for the future of customer experience with the introduction of our Keynote Arena.

Speakers include:

  • Ritesh Patel, EVP & CDO, Ogilvy CommonHealth Worldwide 
  • Dave Coplin, Chief Envisioning Officer, Microsoft UK
  • Joe Pulizzi, Founder, Content Marketing Institute
     

Find out more

What to expect at Customer Contact Expo

What to expect at Customer Contact Expo

What to expect at Customer Contact Expo

  • Over 100 contact centre and customer service  technology providers.
  • 6 conference theatres giving you a mixture of practical tips and hands on demonstations.
  • 8 keynotes from those leading the way in customer experience, including sessions from Ogilvy CommonHealth Worldwide & AO.com.


What else can I expect?

Contact Centre leaders share their success stories

  • AO.com share the 10 underlying principles that has driven their success.
  • BT let you into the secrets of achieving seamless and sustainable channel shift. 
  • Lloyds Banking Group share the challenges and opportunities of deploying a natural speech solution.

View the full programme

Technology providers showcase leading Contact Centre tech

Fnd the tools that will make you and your teams more effective and meet with over 100 innovators in contact centre technology covering;  Data Management, Workforce Management, Analytics, CRM and more.

Find the next game-changer for your Contact Centre

Three things you'll get from CCE 2016

  • Meet technology innovators changing customer experience
  • Find new tools to support your Contact Centre team
  • Make connections to boost your career

 

More reasons to be at CCE this year

Themes covered at Customer Contact Expo include...

Technology

Optimise your existing technology and plan for the next generation as we tackle the challenges of the current contact centre and the future.

People

Motivate your team, effectively resource each channel and optimise agent performance whether they’re working from your contact centre or at home.

Insight and analytics

Manage and protect your customer data to drive customer satisfaction and data-driven business decisions.

Customer Experience

Improve the experience of your customers at any point in the journey to drive customer acquisition and retention.
  • If you want to engage with relevant customer businesses then CCExpo is the event for you!
    Cathy McAuley
    DXI, an 8x8 company
  • The customer contact expo was a unique and beneficial experience for us. We're looking forward to next year.
    Raphaelle March
    Behavioural Designer at Cowry Consulting
  • Proud to support Customer Contact Expo. Very valuable customer engagement and networking.
    Morgan Hallahan
    Global Contact Centre Business Development Manager at Cisco
  • Across just two days, we can make new contacts, than it would take us normally months to make
    Richard Craven
    Solution Sales Manager at Kodak Alaris

Main Sponsor of Customer Series Live

Sponsors & Event Partners

Co-Located With

  •     eCommerce Expo
  •     TFM