Headline Partner

Interactive Intelligence

Learn how to deliver excellent customer experience

Take your contact centre to the next level with our conference programme

The Customer Contact Expo Conference Programme helps you to drive customer experience in your contact centre through a mixture of case studies, debates, interactive sessions and best practice guidance.

Spread across two theatres, one keynote arena and three solutions theatres. The Customer Contact Expo will help you to address a range of challenges including; Optimising your staff planning, improving customer satisfaction and leading a team of homeworkers.

Register your interest to visit in 2017

Customer service conference

Conference Theatre 1

Sessions in the Customer Contact Conference theatre 1 will cover topics from how global brands are using A.I to make huge savings to how to optimise your digital channels & create sustainable channel shift.

View the 2016 theatre programme

Conference Theatre 2

Session themes in the Customer Contact Conference Theatre 2 include everything from how Barclays bank grew customer service into an omnichannel experience to the role of a leader in driving a culture of service.

View the 2016 theatre programme

Customer Insights Theatre

Across two days speakers in the Customer Insights Theatre will discuss topics from driving revenue with your customersÂ’ search data to how large corporates are achieving strategic change through customer experience data. 

View the 2016 theatre programme

The Keynote Arena

The biggest names in customer experience join us to discuss everything from
AI to creating a seamless experience.

View the '16 programme

Customer Experience Solutions Theatre

Learn about the processes and technologies to drive experience in your organisations.

View the '16 programme

Workplace Solutions Theatre

Catch a glimpse at the technologies to help you drive a productive and efficient workforce.

View the '16 programme

Integration Solutions Theatre

Integrate technology to create a seamless customer experience in the Integration theatre.

View the '16 programme

Themes covered in the Conference Programme include...

Analytics event
Call centre management event
call centre technology event
CRM Event
customer experience event
data management event
consultancy event
workforce management event

With thanks to our 2016 sponsors

Customer Contact Conference     Oracle      cisco         Customer Contact Conference      Genesys         Aspect

  • If you want to engage with relevant customer businesses then CCExpo is the event for you!
    Cathy McAuley
    DXI, an 8x8 company
  • The customer contact expo was a unique and beneficial experience for us. We're looking forward to next year.
    Raphaelle March
    Behavioural Designer at Cowry Consulting
  • Proud to support Customer Contact Expo. Very valuable customer engagement and networking.
    Morgan Hallahan
    Global Contact Centre Business Development Manager at Cisco
  • Across just two days, we can make new contacts, than it would take us normally months to make
    Richard Craven
    Solution Sales Manager at Kodak Alaris

Main Sponsor of Customer Series Live

Sponsors & Event Partners

Co-Located With

  •     eCommerce Expo
  •     TFM