Headline Partner

Interactive Intelligence

How to improve customer experience and contact centre performance at Customer Contact Expo

200 speakers. 15 theatres. 100's of Contact Centre and Customer Service Exhibitors. All free.

Customer Contact Expo is set to deliver you a programme that brings experts together from the UK’s leading contact centres, sharing advice about how they are dealing with a year of change. Hot topics this year include how contact centres are evolving with the introduction of Chatbots, Artifical Intelligence and digital self service; while at the same time improving employee engagement and creating a culture of customer service.

Take a look below at what you can get involved in. 

Killer Keynotes

Keynote

  • John Roberts, Founder & CEO of AO.com joins us to reveal the 10 underlying principles that make AO.com a customer-centric business, in partnership with Interactive Intelligence
  • As contact centres are starting to look at the balance of agents and chatbots, Dave Coplin, Chief Envisioning Officer, Microsoft UK will share his ideology of the connection between humans and tech. 
  • Ritesh Patel, Chief Digital Officer and EVP of Ogilvy CommonHealth Worldwide will share with you how healthcare industry is grasping the power of digital to create a better experience for their digital-enabled customers.

Find out more

Practical Sessions and Case Studies

AI

A.I. in the Contact Centre

Artificial Intelligence – such as Chatbots – is a technology that has huge potential to reshape the contact centre. Sessions such as The A.I. MasterClass by Steve CEO of Black Swan, have been designed to give you a comprehensive briefing of how to get the most from this tech.

 

Register your interest for 2017

Discover cutting-edge customer technology

CCE Exhibitors

Find the perfect tech for you by meeting with over 100 customer technology and service providers, from cloud solutions to consultancy, customer insight and analysis to call recording.

Here are the types of products you can expect to see at the show:

  • Call Centre Technology
  • Analytics
  • CRM
  • Data Management
  • Workforce Management
  • Customer Experience
  • Call Centre Management

View the full list

Be part of a live neuromarketing experiment with Lab

Lab

Behaviour from UX to EX: Using neuromarketing to put emotion at the heart of the brief and creating remarkable customer experience

Tech will always change, but the one thing that will always be disruptive are people - which is why it is more important than ever to put human emotion at the heart of every design. Backed by principles of neuroscience, this workshop will educate attendees on why the future of UX - to be replaced by EX (emotional experience) - is in humanising the digital landscape.

Neuromarketing specialists Tom Head, Director and Daryll Scott, Director of Human Technology at Lab, will analyse the Keynote Arena's audiences' emotional responses when exposed to different websites and marketing messages. 

LABRegister your interest for 2017

The Conference Programme covers...

Technology

Optimise your existing technology and plan for the next generation as we tackle the challenges of the current contact centre and the future.

Sessions include:

Keep it personal: The challenge of delivering great customer service and new business through Live Chat
Philip Gardner, Head of Client Services, Knight Frank

People

Motivate your team, effectively resource each channel and optimise agent performance whether they’re working from your contact centre or at home.

Sessions include:

The role of a leader in driving a culture of service
Donovan Elliot, Global Lead, Contact Centres, Travel Corporation

Insight and Analytics

Manage and protect your customer data to drive customer satisfaction and data-driven business decisions.

Sessions include:

Using insight from speech analytics to drive business decisions 
Tony Kocoski, GM, KnowledgeSpace

Customer Experience

Improve the experience of your customers at any point in the journey to drive customer acquisition and retention.

Sessions include:

How your office environment can improve your customer experience
Craig Murray, Workplace Consultant, TSK Group

Priority Access

Is there a keynote or seminar session you’re dying to be at? If you’ve been to Customer Contact Expo before then you know that the sessions get busy. Everyone wants to keep their skills sharp and attendance at the theatres is often packed, so to help those who want to guarantee they get to the sessions they want, we are providing Priority Access passes. 

Priority Access passes will ensure that you get a spot at the theatres you’ve paid to access. Half of every theatre will be kept free for anyone with a priority access pass for the first ten minutes of the session. As a Priority Access holder you will join a separate queue to get access to the theatre first (think EasyJet speedy boarder at the airport) to claim your spot. After that standard pass holders will take the remaining space.

Find out more

  • If you want to engage with relevant customer businesses then CCExpo is the event for you!
    Cathy McAuley
    DXI, an 8x8 company
  • The customer contact expo was a unique and beneficial experience for us. We're looking forward to next year.
    Raphaelle March
    Behavioural Designer at Cowry Consulting
  • Proud to support Customer Contact Expo. Very valuable customer engagement and networking.
    Morgan Hallahan
    Global Contact Centre Business Development Manager at Cisco
  • Across just two days, we can make new contacts, than it would take us normally months to make
    Richard Craven
    Solution Sales Manager at Kodak Alaris

Main Sponsor of Customer Series Live

Sponsors & Event Partners

Co-Located With

  •     eCommerce Expo
  •     TFM